General FAQs

Can't find your answer? Talk to us directly to understand further.

We have different price packages as the subscription can be customized according to your needs. Kindly contact us to find out more.

It is a yearly subscription based platform hence we do not have a one-time payment package. Coohom is always improving its features hence yearly subscription will ensure you can be updated with the latest news and updates.

Windows – Windows 7 & Intel Core i5 and above

Mac – i5 and above

Recommended RAM is 8GB and above

Your account will be changed to a Basic account which will limit your capability to manage your projects. Some data will be suspended until you re-subscribe to the Enterprise account.

Training will be provided by Smart Decor. The number of training sessions will depend on the package you subscribe to.

We have a local-based customer service which will respond to your enquiries within 24 hours.

You can build an outdoor structure with Coohom. Check out this playlist for an in-depth guide on how to do outdoor designing with Coohom:

https://bit.ly/39GvuFE

Coohom is the international version of Kujiale, the Chinese-based platform. Coohom is better-suited for the international market.

You can draw, search for a floor plan, import CAD files or upload the JPEG/PNG format of a floor plan.

It is not possible, as Coohom is a cloud-based software and you won’t need a high-spec computer to use Coohom. You will need an internet connection, however it can even be run on 3G/4G connection.

The platform must run on Google Chrome.

Designing-wise, desktop and laptop will be the most compatible. For visualization and presentation purposes, the projects can also be viewed on an iPad, tablets and other mobile devices.

Yes, it is possible. Contact us for further information.

Smart Decor is the exclusive partner, distributor and certified training centre for Coohom in Southeast Asia.

Throughout your subscription period, your account will be assigned to a PIC from Smart Decor. He/she will be able to attend to enquiries should there be any need.

We can be reached out via Whatsapp, email and phone call.

Yes, you can enroll in extra training sessions. We do provide specific training topics such as Kitchen Customization and Advanced Lightings as well. Find out more here. (link to training courses ‘here’). Extra charges may apply.

Smart Decor has an office in Singapore and Kuala Lumpur, Malaysia. We would love to meet you in person! However, we encourage you to make an appointment with us before visiting. Our offices are also equipped with training rooms if you would like to have your training sessions at our place. Of course, we can also meet you online through a Zoom call as well.

If you can’t find the questions and answers you are looking for, feel free to drop us an email at sdadmin@smartdecordesign.com stating your questions or submit your enquiry form here.